OnlineLiveSupport

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Enhance your customer experience via Telegram

Increase your conversions and improve your sales, support and marketing with an app holding over 400 million active users.

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Official API by WhatsApp for sustainable channel growth

Join the 1,000+ companies using onlinelivesupport

Why Choose Us

All channels into Single view Inbox

Improve efficiency and performance by using a single interface across multiple channels and teams, powered with business rules such as internal notes, quick and automated replies, ticket status and so on..

Create group of 200,000 members:

Create a chatbot(without having knowledge in programming and code) & answer basic queries and map your customer engagement journey with a flow builder to include drip campaigns & abandoned cart texts.

No Code Chatbot

Create a chatbot (without having knowledge in programming or code) & answer basic queries and map your customer engagement journey with a flow builder to include drip campaigns & abandoned cart texts.

Broadcast & Bulk Sender

Send Broadcast and personalized messages on WhatsApp even if the recipient does not save your number

Zero touch support with quick replies

Create and save FAQs as cannel responses and access them by using short key “/“ command in editor and faster the conversation.

Automate conversations and workflows

Automatically segment and label clients and send targeted messages based on their behavior.

API Support & easy webhook

Developer’s friendly and easy to use. Receive and send messages using HTTP requests.

 

2x

more conversions

48%

more qualified leads

30%

increase in repeat purchases

30%

better customer satisfication (CSAT)

One Messaging support for Marketing, Sales,
Support & Engineering

Marketing Messaging

Broadcasts may be used to target certain interests, drip campaigns can be used to enrol new contacts, and APIs can be used to activate event-based promotions.

Conversational
Sales

Increase sales visibility, auto-qualify prospects, and link with your CRM by trading in personal messengers for corporate accounts.

Conversational Support

Use automated messaging to identify client concerns, then route them to the appropriate agents based on their ability, function, language, shift, and other factors.

Transactional Notifications

Send massive notifications from the platform, such as emergency broadcasts or outage warnings, or trigger them through API.

Telegram Benefits for your Businesses

Telegram stands out as one of the most important communication channels for businesses. Here’s why

Higher Response rate​

Brand Recall

Better Read Ratio

Rich Messaging

Customer Preference

High Open Rates

Integrate with your favorite Apps

Integrate with your favorite app and enhance your customers communication and business

What Our Customers Say!

Ravi Kumar Senior Admin Executive

"By connecting more than 6 channels, Onlinelivesupport allows me to be more nimble in the support center's service for my platform's users, and we have all the traceability in one location."

Sandy Lee IT team

"You're definitely the finest chat support I've ever received,. One thing to note is the chat's intimate and eye-level attitude. Also, be quick to answer."

Andrew Watson Sales Executive

“Our team uses Onlinelivesupport to create a seamless and automated backend procedure that allows us to interact with more consumers online.”

Praveen Kaur Assistant Manager

"Onlinelivesupport has proven to be invaluable to our customer interaction experience. The whole team is able to see and respond to messages, add offline comments and delegate to other team members."

Alice Yong Product Development Team

"This tool has been life-changing. Now, my team and I can give our potential and current customers the best services, giving them responses quickly, closing more deals, due to floristry is a compulsive buy for a customer."

    Frequently Asked Questions (FAQ's)

    How can I connect Telegram to OnlineLiveSupport?

    You can connect Telegram to OnlineLiveSupport through the integration within your OnlineLiveSupport Dashboard. To integrate Telegram, you must first start chat on your Telegram account with a bot called Botfather, once you done this, simply create and configure the bot with the name of your company and user. This will generate a token, and you can copy paste the token into your OnlineLiveSupport dashboard.

    Can Telegram chats be managed by different members of my team?

    Yes, you can connect your Telegram with OnlineLiveSupport to manage Telegram chats from a multi-user shared inbox interface. Once you have created your OnlineLiveSupport account and connected your Telegram account to the platform, you can invite your team members or agents to work in the same dashboard, manage messages for sales, support and marketing.

    How to use Telegram telegram to increase your company sales?

    If you already decided to increase your sales through telegram, then its right time to integrate telegram channel to your website. Here are the quick steps:

    ● Create a bot: Create your business profile over Telegram where your users can contact with you when they want to interact with your business. You can personalize the bot to your liking, such as put profile picture, description and automatic responses.

    ● Manage chats: You can manage your chats via OnlineLiveSupport dashboard, put statuses, labels etc. Use private notes to mention and notify to your team members when you need their help in a conversation.